Terms and Conditions

Bookings and Services

1.1

We confirm bookings made by email or on our website by issuing a booking reference.

1.2

We confirm bookings made by phone by the operator giving you a booking reference.

1.3

We confirm bookings made by post by sending written confirmation with your booking reference.

1.4

All services and promotions are subject to availability.

1.5

LG Parking reserves the right not to accept or fulfil a booking.

Prices and payments

2.1

All prices are quoted in the UK pounds sterling. It will be the price confirmed at the time of making your booking no matter what prices we may quote elsewhere or in any promotional offer.

2.2

You can pay for the parking period using a permitted payment card when you make the booking.

2.3

Full payment of the booked service is due prior to commencement of the service.

2.4

Increased duration of the stay will be charged and payment collected prior to the return of the vehicle.

2.5

LG Parking reserves the right to apply to the DVLA for names and address where the payment has not made.

2.6

We reserve the right to change any prices before your booking without notice.

Cancellation and Curtailment

3.1

The following cancellations policy only applies to the bookings made directly with the LG parking by the customer. Bookings made through booking agents must be cancelled directly with the booking agents and are subject to the terms and conditions of the individual booking agent.

3.2

All cancellations must be made in writing by email to info@lg-parking-services.co.uk. All refunds will be made within 14 days of cancellation.

3.3

No refund will be issued for the part used booking or if the vehicle is returned back on same day.

3.4

LG PARKING’S standard refunds policy as below.

a) 

Cancellations before 48 hours to the start of the contract - £10.00.

b) 

Cancellations within 48 to 24 hours to the start of the contract - 50% of the total contract value.

c) 

Cancellations within 24 hours to the start of the contract - no refund..

Liabilities, Exclusion and Limits of Our responsibilities

4.1

Our Insurance covers our Legal Liabilities.

4.2

Insurance doesn't cover for you, your vehicle, or its contents, except for your vehicle when being driven by our drivers on the public highway..

4.3

Please note that small stone chips,wing mirrors, aerials, punctures dings and minor scratches including those on alloy wheels are excluded from the inspection as they are part of normal driving conditions. All cars get a second inspection at our base.

4.4

LG Parking accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence, wilful act or default or breach of statutory duty of the employees of LG PARKING. Nothing in these terms excludes or limits LG Parking's liability for death or personal injury caused by the negligence of one of its employees. LG Parking will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature, terrorism, war, riots, flooding, damage by vandals, criminal activity.

4.5

Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings) is not covered.

4.6

We accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused.

4.7

We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle.

4.8

We can accept some non standard sized vehicles such as mobile homes, lorries, military or commercial vehicles, caravans and trailers but only by special prior arrangement. Additional charges will apply to all vehicles which do not fit in a standard size parking bay. Please contact us in advance for details.

Customer responsibilities

5.1

You must make sure that, at the beginning and end of the parking period, the vehicle is in a legal and roadworthy condition for driving on public roads. You must not leave any dangerous, toxic or illegal substances in the vehicle. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. LG PARKING reserves the right to refuse your vehicle on the day and no refund will be given

5.2

You must let us know about any vehicle immobiliser, automatic security feature or modification to the vehicle (including any for disabled use) that might affect how it handles or operates.

5.3

You must check the driver's seat and the mirror positions (which may have been moved) when you reclaim the vehicle.

5.4

The customer warrants that he is the owner of the vehicle or has the power to deal with the vehicle as if he were its owner.

5.5

If at the end of the parking period the vehicle will not start, we may attempt to start the vehicle using an anti-surge starter pack. If you don't want us to do this, you'll need to tell us in advance. We'll not be responsible for any damage caused by this attempt.

Reclaiming the vehicle and lost receipts

6.1

You must produce the receipt or ticket we have provided when you reclaim the vehicle. If you lose the receipt, or ticket, we will need proof of your and the vehicle owner's identity and we may make other enquiries we think are reasonable. Failure to produce the receipt or ticket will delay your departure. We'll charge £10 admin fee.

6.2

If you realise that the receipt or ticket has been lost or stolen, you should let us know immediately and send us an email with your name, address and booking reference. This should tell us not to release the vehicle until you return.

6.3

If your vehicle is not collected on the booked date and time, an extra charge of £10 per day will payable on collection

Complaints procedure

7.1

All customers are requested to make a full check of their vehicle when it is returned to them at the airport and a signature from the customer to confirm “I have checked my vehicle and confirm I am fully satisfied that it is in the same condition in which it was left with LG PARKING” will be taken. Any damage claimed to have been caused whilst the vehicle in the care of LG PARKING should be reported to the LG PARKING driver who returns the vehicle. If a customer decides to make a claim later, then the burden of proof that the damage was caused by a negligent or wilful act by LG PARKING will lie with the customer.

7.2

We will write and acknowledge a written complaint within 5 working days of receiving it.

7.3

If you can send us any extra information we may ask for and (if necessary) make the vehicle available for inspection, we will try to give you a written decision within 30 days.

7.4

As long as you can send us any extra information we may ask for and (if necessary) make the vehicle available for inspection, we will try to give you a written decision within 30 days.

7.5

You can send us complaints by email at info@lg-parking-services.co.uk, or by writing to the Administration Address.

7.6

We will keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks.

7.7

In case of customer vehicle being moved to and from the airport we might need more than 1 driver to sit in the same vehicle as passenger. This helps in more productivity and less congestion on roads and less pollution.